Terms of Use
1. General provisions
1.1. Definitions
- - Terms: these Terms of Use.
- - Application: the OnTime digital platform, used through a web browser.
- - Service: all the features offered through the Application.
- - User: anyone who accesses or uses the Services (Professionals, Assistants or Managers).
- - Professional: a user who sees clients and has their own agenda, who can create appointments, write notes, choose who reads them and set up access to their agenda. A Professional can also run the Organisation.
- - Assistant: a user without an agenda who books appointments and welcomes clients. An Assistant sees the client fields of groups open to the whole team, not those kept for Professionals, and reads notes only when a Professional shares them.
- - Manager: a user without an agenda who runs the Organisation, including its team, billing, online booking page, every agenda and revenue. Like an Assistant, a Manager sees only the client fields open to the whole team and reads notes only when a Professional shares them.
- - Client: an individual registered through the Application to receive a Professional's services.
- - Organisation: a structure bringing together one or more Users (for example a medical practice or a company).
1.2. Acceptance of the Terms of Use
By accessing OnTime, users confirm that they have read and fully accept these Terms. Users who do not accept them must stop using OnTime and give up the services it offers.
1.3. Scope
These Terms apply to all use of the platform, whatever the user's country of origin. They are governed by the laws in force in the countries where the application is used.
1.4. Changes to the Terms of Use
OnTime may change these Terms at any time, without notice. The amended Terms take effect as soon as they are changed and apply to all users and professionals, whenever they registered with OnTime.
2. Description of the service
2.1. Purpose of the OnTime platform
OnTime is an application for professionals who want to manage their appointments and organise their work efficiently. Its features include appointment scheduling, waiting-time tracking, note-taking, a performance dashboard and management of the team's access rights.
2.2. How it works
Users access OnTime's services through the on-time.pro website, where they can, among other things:
- - Manage appointments with clients;
- - Track waiting times;
- - View the history of appointments and notes;
- - Set up custom fields for client records;
- - Follow key figures on a dashboard;
- - Manage colleagues' access rights;
- - Find available slots automatically.
2.3. Limitations
OnTime is not responsible for the quality of the services professionals provide. The application plays no part in the contractual relationship between a professional and their client.
3. Roles and responsibilities
Professionals are responsible for the data they enter (notes, history, appointments). OnTime does not check the content of the information recorded. Users are responsible for the information they enter in the application and agree to comply with the regulations on collecting and using their clients' personal data.
4. Access and registration
Using the platform requires an account, created either online on the on-time.pro website or by the OnTime team. Users who run the Organisation can invite Professionals, Assistants and Managers. Assistants have limited access, mainly to appointment management. Each user is responsible for keeping their login details confidential.
5. Limitation of liability
OnTime cannot be held liable for misuse of the platform, unauthorised access, or data loss caused by the use of external services.
5.1. Availability of OnTime
OnTime aims to provide uninterrupted access to its Services, 24 hours a day, 7 days a week. However, because of the constraints inherent in the internet and third-party technologies, availability cannot be absolutely guaranteed. Access to the Services is provided on a best-efforts basis. OnTime therefore cannot be held liable for any temporary unavailability, malfunction or disruption, whatever the cause.
5.2. Changes to OnTime
OnTime may change, suspend or discontinue all or part of the Services at any time and without notice, temporarily or permanently, in particular for technical or maintenance reasons or as the service evolves. Users cannot claim any compensation for this.
5.3. User responsibility
Users remain fully responsible for how they use the OnTime application and the services available through it. Any use that is improper, abusive or contrary to these Terms is their sole responsibility. If a third party makes a claim, raises a dispute or takes legal action in connection with such use, the user agrees to bear all the consequences, including any costs and damages. OnTime cannot under any circumstances be held liable for its Users' wrongful or unlawful conduct.
5.4. Force majeure
OnTime cannot be held liable if it is prevented from performing, or delayed in performing, any of its obligations because of force majeure, including natural disasters, fires, and failures or interruptions of the telecommunications or electricity networks.
6. Suspension or deletion
The publisher of OnTime may suspend or delete any user account, temporarily or permanently, in the event of a breach of these Terms of Use, fraudulent behaviour, abusive or unethical use, or a threat to the security or integrity of the platform. This decision may be taken without notice or compensation.
7. Intellectual property
All content, interfaces, logos and features of the application are the exclusive property of OnTime. Any reproduction or use without permission is strictly prohibited.
8. Plans, renewal and stopping
After the free trial, full access to the Services requires a paid plan, monthly or annual. Prices are published on the pricing page and shown before you subscribe. A price change does not apply to a plan in progress. It takes effect when the plan renews.
The monthly plan has no commitment. It is billed each month and can be stopped at any time in Settings → Subscription. It then runs to the end of the current month, or of a month already paid, and no invoice is issued after that. A price change is announced by email before it applies.
The annual plan is paid in advance for 12 months. It renews for 12 months at the price then in force, unless the Organisation turns renewal off in Settings → Subscription before the current year ends. An email reminds you 30 days before the renewal. Amounts paid for a period already started are not refunded, except where the law requires it.
An invoice still unpaid 7 days after its due date puts the Organisation in read-only mode. Its data stays readable, but nothing can be added or changed and the booking page stops taking requests. Paying restores access, and the months spent read-only are not billed. A first plan with nothing paid 30 days after it starts is cancelled.